Website Terms and Conditions

Effective Date: August 11, 2026

Last Updated: August 11, 2026

These Website Terms and Conditions (“Terms”) govern access to and use of www.serenitytreatmentcenter.com, including its webpages, online forms, links, content, features, and other online services that link to these Terms (collectively, the “Website”).

By accessing, browsing, submitting information through, or otherwise using the Website, you acknowledge that you have read, understand, and agree to be bound by these Terms and any policies referenced in them. If you do not agree with these Terms, please do not use the Website.

1. About Serenity Treatment Center

Serenity Treatment Center, Inc. (“Serenity,” “Serenity Treatment Center,” “we,” “us,” or “our”) is a Maryland healthcare organization providing substance use disorder treatment and related recovery services, including outpatient treatment and residential services.

Information regarding specific programs, availability, eligibility, hours, insurance participation, locations, and services may change from time to time. Please contact Serenity directly to confirm current information.

2. Website Information Is Not Medical Advice

The information available through this Website is provided for general informational and educational purposes only.

Nothing contained on this Website is intended to constitute or replace professional medical, behavioral health, substance use disorder, psychiatric, psychological, counseling, nursing, legal, or other professional advice, diagnosis, or treatment.

Use of this Website does not create a clinician-patient, counselor-client, or other healthcare-provider relationship between you and Serenity Treatment Center or any of its employees, contractors, clinicians, counselors, or affiliated providers.

You should not disregard professional medical advice, delay seeking professional care, discontinue treatment, or make treatment decisions solely because of information you have read on this Website. Always consult an appropriately qualified healthcare professional regarding questions about your individual health, substance use, medications, treatment needs, or medical condition.

3. Medical and Behavioral Health Emergencies

THIS WEBSITE IS NOT INTENDED FOR MEDICAL, PSYCHIATRIC, BEHAVIORAL HEALTH, OR OTHER EMERGENCIES.

Do not use website forms, email, appointment requests, electronic messaging, or other Website features to seek emergency assistance.

If you are experiencing or believe you may be experiencing a medical or behavioral health emergency, call 911 or seek immediate assistance from an appropriate emergency healthcare provider.

Serenity cannot guarantee that information submitted electronically will be reviewed or responded to within any particular timeframe.

4. Website Communications Are Not a Substitute for Treatment

Submitting an appointment request, referral form, contact form, email, or other communication through the Website does not guarantee that Serenity will accept you as a patient, establish a treatment relationship, constitute an admission to any Serenity program, guarantee an appointment or particular appointment time, or constitute medical or clinical advice.

An appointment, admission, or treatment relationship is established only after Serenity has completed its applicable intake, assessment, eligibility, consent, and/or admission processes.

5. Electronic Communications

When you provide a telephone number, email address, or other contact information to Serenity through the Website, you authorize Serenity to use that information to respond to your request and communicate with you as permitted by applicable law and Serenity’s privacy practices.

You acknowledge that ordinary email, text messaging, and certain other forms of electronic communication may have security or privacy limitations. You should avoid submitting highly sensitive information through general website contact forms unless Serenity specifically instructs you to do so through a secure system.

Communications involving treatment or protected health information may be subject to additional consent forms, privacy protections, patient portal terms, or other agreements.

6. Patient Portal and Electronic Health Record Services

Serenity may provide access to patient portals, electronic health record systems, telehealth platforms, payment systems, scheduling systems, or other digital services operated by Serenity or third-party technology providers.

Those services may be governed by additional terms, privacy notices, consent forms, or user agreements presented when you enroll in or access them.

If there is a conflict between these Website Terms and terms specifically applicable to a patient portal, EHR, telehealth platform, or other clinical technology service, the terms specifically governing that service will control with respect to that service.

7. Privacy and Protected Health Information

Serenity respects the privacy of individuals who use its Website and healthcare services. Information collected through the Website will be handled in accordance with applicable law and Serenity’s applicable privacy policies and practices.

When Serenity creates, receives, maintains, or transmits Protected Health Information (PHI) in its capacity as a healthcare provider, such information may be subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable Maryland law, and other federal confidentiality requirements.

Because Serenity provides substance use disorder treatment, certain patient information may also receive additional confidentiality protection under applicable federal law, including 42 C.F.R. Part 2, where applicable.

These Website Terms are separate from Serenity’s Public Website Privacy Policy and Notice of Privacy Practices. Website users should review those documents for additional information regarding privacy and patient rights.

8. Online Forms and Information You Submit

You agree that information you submit through the Website will, to the best of your knowledge, be accurate and not misleading.

You may not knowingly submit false information, impersonate another person, attempt to obtain another person’s confidential information, or use Website forms for unlawful, fraudulent, harassing, or abusive purposes.

Submitting information about another individual does not necessarily authorize Serenity to disclose information about that individual to you. Serenity may need to verify identity, legal authority, consent, guardianship, authorization, or other information before discussing a person’s treatment or protected information.

9. Telehealth

Where Serenity offers telehealth services, telehealth services are clinical healthcare services and are separate from general use of this Website.

Telehealth participation may require additional informed consent, identity verification, privacy safeguards, technology requirements, emergency procedures, and other clinical protocols.

Nothing in these Website Terms replaces a telehealth consent form or other clinical consent required by Serenity or applicable law.

10. Insurance and Payment Information

Information on the Website regarding insurance participation, benefits, costs, copayments, financial arrangements, or payment options is provided for general informational purposes only.

Insurance participation and individual coverage may change and vary by plan. A reference to an insurance carrier or health plan on the Website does not guarantee that Serenity participates in your particular plan, that a particular service is covered, that prior authorization will be granted, that your insurer will make payment, or that you will not have financial responsibility for some or all services.

You are responsible for confirming coverage and benefits with your insurance carrier when appropriate.

11. No Guarantee of Treatment Outcomes

Recovery and healthcare outcomes vary by individual. Nothing on the Website constitutes a promise, warranty, or guarantee regarding the effectiveness of a particular treatment, program, counselor, service, intervention, or recovery outcome.

Testimonials, educational materials, descriptions of treatment methods, statistics, or other information appearing on the Website should not be interpreted as a guarantee of an individual result.

12. Eligibility and Age

Serenity’s Website is intended primarily for adults seeking information about treatment services, family members, referral sources, healthcare professionals, community partners, and other interested persons.

Individuals under 18 should use the Website only with the involvement of a parent, legal guardian, or other authorized adult where appropriate. Serenity’s clinical programs may have separate age and eligibility requirements.

13. Acceptable Use of the Website

You agree to use the Website only for lawful purposes. You may not use the Website to violate applicable law; interfere with Website operation or security; gain unauthorized access to systems, accounts, servers, networks, databases, patient information, or restricted areas; transmit malicious software; harass, threaten, defame, impersonate, or harm another individual; submit fraudulent, misleading, obscene, or unlawful content; obtain confidential information without authorization; or infringe intellectual-property, privacy, confidentiality, or other rights.

Serenity may restrict or terminate Website access where it reasonably believes these Terms have been violated.

14. Intellectual Property

Unless otherwise indicated, the Website and its contents, including text, graphics, logos, photographs, videos, design elements, documents, icons, trademarks, service marks, and other materials, are owned by, licensed to, or used with permission by Serenity Treatment Center, Inc. and are protected by applicable intellectual-property laws.

You may access and use Website content for personal, informational, and noncommercial purposes. You may not reproduce, republish, distribute, modify, sell, license, commercially exploit, or create derivative works from Website content without Serenity’s prior written permission, except where otherwise permitted by law.

Nothing in these Terms grants you ownership of any Serenity trademark, service mark, logo, trade name, copyrighted material, or other intellectual property.

15. Third-Party Websites and Services

The Website may contain links to third-party websites, resources, insurance companies, government agencies, social media platforms, maps, scheduling tools, EHR systems, payment processors, or other services.

These links are provided for convenience and informational purposes. Serenity does not control and is not responsible for the availability, security, accuracy, privacy practices, content, products, services, or terms of third-party websites.

A link from Serenity’s Website does not necessarily constitute endorsement of the third party or its services. When you leave Serenity’s Website, you are responsible for reviewing the terms and privacy practices applicable to the third-party service.

16. Website Availability and Accuracy

Serenity makes reasonable efforts to provide useful and accurate information but does not guarantee that every item on the Website will always be complete, current, accurate, available, or free from errors.

Healthcare programs, clinical services, staffing, locations, operating hours, insurance participation, program capacity, and other information can change. Serenity may modify, suspend, restrict, or discontinue all or any portion of the Website at any time without notice.

17. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

SERENITY TREATMENT CENTER, INC. MAKES NO EXPRESS OR IMPLIED WARRANTY REGARDING THE WEBSITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, OR COMPLETENESS.

SERENITY DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

Nothing in this section limits any rights that cannot lawfully be waived or limited.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SERENITY TREATMENT CENTER, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, CLINICIANS, CONTRACTORS, AGENTS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE.

THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT MAY NOT LEGALLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Nothing in these Terms is intended to waive or limit any legal rights arising from professional healthcare services where such rights cannot lawfully be waived or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Serenity Treatment Center, Inc. and its directors, officers, employees, contractors, agents, and affiliates from claims, liabilities, damages, costs, and expenses arising from your unlawful use of the Website, your material violation of these Terms, or your infringement of another person’s rights.

20. Accessibility

Serenity Treatment Center is committed to making its Website and services accessible to members of the communities it serves. If you have difficulty accessing information on the Website or need assistance obtaining information in another format, please contact Serenity using the contact information below.

21. Changes to These Terms

Serenity may revise these Terms from time to time to reflect changes in its services, technology, legal requirements, or business practices. Updated Terms will be posted on this page with a revised “Last Updated” date.

Unless otherwise required by law, revisions become effective when posted. Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms.

22. Governing Law

These Terms and your use of the Website will be governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

To the extent permitted by applicable law, any legal proceeding arising specifically from the use of this Website shall be brought in a court of competent jurisdiction located in the State of Maryland.

This provision concerns Website use only and does not alter any rights, remedies, venue requirements, or procedures otherwise applicable to healthcare services, patient complaints, administrative proceedings, insurance disputes, or professional-liability matters.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

24. No Waiver

Serenity’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or Serenity’s right to enforce it later.

25. Entire Agreement Regarding Website Use

These Terms, together with any policies or notices expressly incorporated by reference, constitute the agreement between you and Serenity regarding general use of the Website.

Separate patient agreements, consent forms, financial agreements, telehealth consents, privacy notices, EHR or patient-portal agreements, program rules, and clinical documents continue to govern the subjects addressed in those documents.

26. Contact Information

Questions regarding these Terms may be directed to Serenity Treatment Center, Inc. using the following public contact information:

Phone: (301) 898-2627

Email: info@serenitytreatmentcenter.com

Website: www.serenitytreatmentcenter.com